Privacy Choices in New Mexico
Last Updated: 10/31/2026
Details We Receive When You Request Plumbing Service
Last updated: October 2026
When you contact New Mexico Plumbing Pros about low water pressure, we may collect your name, phone number, email address, and the service address. We also receive details you choose to share in a call, email, or website form, such as the pressure problem, affected fixtures, preferred appointment times, and access instructions.
During a service visit or follow-up, we may record appointment details, work performed, and relevant communications. If you make a payment, payment information is handled through a payment processor; we may retain transaction details needed for our records, but do not need to keep full card numbers ourselves.
Our website may collect basic technical and usage information, such as browser type, pages viewed, and general device data, through analytics tools or cookies. Please avoid including sensitive personal information in website forms or ordinary email.
How We Use Your Service and Contact Details
We use the information you provide to respond to questions, understand a low-pressure concern, arrange appointments, and send technicians to the correct address. Appointment notes help us prepare for the visit and keep track of requested access or scheduling changes.
We may contact you by phone or email about an estimate, an upcoming visit, work completed, billing, or a question that needs clarification. Where appropriate, we may send service reminders or follow up about a prior repair.
Payment details are used to process charges and maintain transaction records. Basic website activity data helps us see whether pages and forms are working and where visitors encounter problems.
New Mexico Plumbing Pros does not sell personal information. We share information only as needed to provide requested services, process payments, operate the website, or meet legal obligations. You may ask us to stop nonessential follow-up messages; messages needed to handle an active appointment or transaction may still be sent.
Outside Services That Support Our Work
New Mexico Plumbing Pros may rely on outside service providers for website hosting, appointment scheduling, payment processing, and analytics. These providers receive only the information needed to perform their role. For example, a scheduling tool may handle appointment details, a payment service may process a transaction, and an analytics service may report general website activity.
Each provider has its own privacy practices and policies, which apply to information it handles through its service. We do not control those policies, so review them when using a provider’s payment page or other linked service. We do not name a particular vendor here because the tools used may change.
Information shared with providers is not permission for them to use it for unrelated purposes. Providers may also be required to disclose information under applicable law. If you have a question about a third-party service connected to an appointment or payment, contact us and we will help identify the relevant category of service.
Cookies for Site Functions and Basic Analytics
Our website may use cookies or similar browser storage to support basic functions, such as remembering settings or helping forms work. Analytics cookies may also help us understand general patterns, including which pages are visited and whether visitors can use the site successfully. These tools are not used for advertising or ad tracking.
You can manage or block cookies through your browser settings. Most browsers let you remove existing cookies or prevent new ones from being saved. If you block cookies, some website features may not work as expected, but you can still contact us by phone or email to ask about service.
The types and duration of cookies can depend on the website tools in use. A browser setting may not remove information already held by a service provider, so check that provider’s privacy information for details about its own practices. We do not use cookie data to sell personal information.
How Long We Keep Service Records
We keep customer and service records for as long as they are reasonably needed to respond to a request, schedule or complete work, handle billing, and maintain records related to warranty matters or legal and compliance requirements. The time needed can vary based on the type of record and the circumstances of the service.
Website form submissions and related messages are generally kept while a question, appointment, or service matter remains unresolved. Once it is handled, we may retain relevant details for follow-up or recordkeeping. We do not promise a single deletion date for every category because retention needs differ.
You may ask us to delete information, and we will review the request. Some records may need to be kept for warranty, transaction, compliance, or other lawful purposes. Information no longer needed for those purposes may be deleted or otherwise removed from active use. Contact us using the details below to make a request.
Request Access, Corrections, or Deletion
You may contact New Mexico Plumbing Pros to ask what personal information we hold about you, request a correction, or ask us to delete information. To help us locate the right records, include your name and the phone number or email address used to contact us, along with a short description of your request. We may need to confirm your identity before making a change or sharing records.
We will review your request and explain if certain information must be retained for service, warranty, payment, compliance, or legal reasons. You may also contact us with questions about this notice or how your information is handled.
Call (877) 773-0781 or email [email protected]. You may also write to San Pedro Office Park, 2201 San Pedro Drive NE, Albuquerque, NM. Please do not send payment card details or other sensitive information in an ordinary email.